Global Payroll Outsourcing companies from the US and Europe have entered the South African market over the last few years, with limited success. Although these businesses have global brands and deep coffers, it has not translated into customer (and employee) satisfaction – at least not to the extent that they wished for.
Some of the reasons are:
If you are in the process of appointing a payroll outsourcing service provider, ask them where they come from. It could have a massive impact on the calibre of people you deal with and the quality of service you receive.